Sungevity strives to keep your personal information confidential. This Privacy Policy and the Microsoft Privacy Policy located at http://privacy.microsoft.com/en-us/fullnotice.aspx and supplemental MapPoint Web & Virtual Earth Service Privacy Policy at http://privacy.microsoft.com/en-us/maps.aspx tells you how we do that. We think you deserve to know how we collect and use information about you. In this Privacy Policy, "Personal Information" means information that could actually identify a person. It doesn’t include information edited so it won’t identify a particular website user.
How we collect information
When you visit the Sungevity website, we collect and store the name of the domain and host from which you accessed the site, the IP address of the computer you used, the browser software and operating system you used, the date and time you accessed the site, the IP address you accessed it from, cookie information, and all pages within the Sungevity website which you request or access. Depending on how you use the site, we may ask you to give us information that could personally identify you. You won’t be anonymous to us when you sign in to the site to use our services. Any disclosure of personally identifying information about you is voluntary, and all such information you give us is stored in a secure database.
Information we collect
When you access the Sungevity website or order Sungevity products, we may collect your name, address, email address, phone number, and other similar information. We may also collect information about your transactions with us, the features of any order for product you place with us, and any specific instructions you give regarding a purchase or service. We may collect information from you in other ways, such as when you correspond with us, participate in an online survey, ask to be included in an email mailing list, or contact our installers or customer support team. We’ll also collect and retain any financial information you may provide to us.
How we protect your information
We protect the security of information you send us through various physical and electronic procedures. But you’re still primarily responsible to protect your personal data when you’re on the Internet. We use industry standard Secure Socket Layer (SSL) encryption on web pages used to complete a purchase, so for you to buy any product from us, you must use an SSL-enabled browser. This protects the confidentiality of your information while it is transmitted over the Internet.
Cookies
When you access the Sungevity website, we may put small data files called "cookies" on your computer. One kind of cookie just identifies you as you move through our site and makes it easier for you to view various site pages. This cookie sits in your computer, not our system, and it expires when you log out and close your browser. Other cookies retain information to make your use of our site easier. Our cookies are coded so that we’re the only ones who can use their information, and you can set your browser to decline any cookie downloads if you wish, though that may change your browsing experience and might make it difficult for you to complete a product order.
Why we collect information and how we use it
We collect and use your personal information to process orders you place for our products and send you notices about them, to provide the best customer service we can, collect payments, enforce our and third parties’ Terms and Conditions, to track and improve our services and our website, and generally to give you the most convenient access to our products and services. Sometimes we may use your personal information to keep you up-to-date on the latest service announcements, software updates, special offers, and other information we think you’d like to hear about. If you don’t want to receive such information from us, send an email to info@sungevity.com with “Delete Email Address” in the subject line and you can opt out of our email list.
When we disclose personal information
We won’t share your personal contact information with anyone else for promotional purposes. But there may be times when we have to disclose it, possibly in ways not described in this policy. Such cases could include disclosure (a) to the government or other third parties in order to comply with a court order or other legal or regulatory requirement; (b) to service providers who administer parts of our business (for example, contractors who install our products); (c) to other third parties with your consent or on your instruction; (d) when we think disclosure is necessary in order to report or investigate any illegal activity, violations of our or third parties’ Terms and Conditions, to prevent financial loss, or to prevent physical harm to someone. Whenever we make such disclosures that aren’t required by law or government order, we’ll ask the information recipient to agree to protect your information in the same way this Privacy Policy states. By using this website, you agree that we can disclose information about you to law enforcement officials or other government representatives as necessary to comply with such orders or requirements, or to investigate any activity that’s illegal or which could expose us to legal liability. So while we’ll use industry standard practices to protect your privacy, we don’t promise and you shouldn’t expect that your personal information or communications with us will never under any circumstances be disclosed to anyone.
How to limit use and disclosure of your information or contact us with questions
The law allows you to restrict sharing of your personal information in some cases, but not all. If you want to restrict our use and sharing of your personal information, or if you have questions or concerns about our Privacy Policy, send us an email at info@sungevity.com.
This Sungevity Privacy Policy is subject to change at any time without notice to you. We encourage you to periodically review this policy to be informed of how Sungevity is protecting your information.